Tavares | Winter Park | The Villages

Operations Manager

Position:  Operations Manager

Critical features of this job are described under the headings below.  They may be subject to change at any time due to reasonable accommodation or other reasons. 

JOB SUMMARY:

The Operations Manager is responsible for day-to-day leadership and management of strategic initiatives related to Finance and Accounting, Human Resources, Information Systems and Administration.  Responsible for the coordination of Ruggie Wealth Management and interrelated businesses to meet growth, operational and profitability objectives. 

DUTIES AND RESPONSIBILITIES:

Specific duties include, but are not limited to:

  • Work in conjunction with Compliance team to ensure proper reporting
  • Manage billing of managed accounts and payouts to advisors
  • Serve as back up Trading SME and work with Trading Manager to ensure timely trade executions
  • Assist with onboarding new advisors and firms through mergers and acquisitions
  • Accountable to meeting firm goals, performance and profitability objectives
  • Consistently monitor firm goals against performance
  • General oversight of Client Relationship Managers
  • Recruit and hire employees who align with company culture and meet all qualifications for the position
  • Establish and document written policies, procedures and controls for all operating activities to promote an effective internal and external control environment, manage risk and increase productivity
  • Manage performance reviews and ongoing development of service team
  • Handle escalation of client issues
  • Liaison between staff and COO for HR issues.
  • Systemize and scale existing processes through technology and automation
  • Regularly visit branch offices to ensure smooth operations, high employee performance and customer service
  • Oversight of office locations
  • Vendor management
  • Special projects
  • Foster a culture of professionalism, integrity, teamwork, accountability and superior client service to uphold “The Ruggie Way”
  • Any other duties deemed necessary in order to manage company operations

QUALIFICATIONS:

  • 5 years of experience in operations or business management role
  • Bachelor’s degree required
  • MBA preferred
  • Series 65 required
  • Embody mission, values and culture of the company
  • Hands-on, highly organized and directed leader
  • Excellent management and leadership skills
  • Excellent follow through skills
  • Possess strong financial and analytic skills
  • Strong customer service skills
  • Excellent verbal, written and presentation skills
  • Planning, organizing, supervisory and project management skills
  • Able to work independently and take initiative

ACCOUNTABILITY:

  • Meet firm goals and performance objectives
  • High client retention
  • Completion of strategic initiatives on time and within budget
  • Low employee turnover

The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies. 

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