Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.
JOB SUMMARY:
The Associate Wealth Advisor is responsible for a wide variety of both administrative and advisor duties. They are expected to ensure every aspect of the client experience is properly maintained. They are an organized, efficient, and detail-oriented individual that performs daily tasks in a fast-growing and fast-paced environment. This role will provide both on-going service and advisor functions that exceeds expectations. This position encompasses responsibility for the entire client relationship from start to finish as a method to become the primary individual clients can depend on to foster their comfortability and longevity with the firm.
DUTIES AND RESPONSIBILITIES:
Specific duties regarding back-office functions include, but are not limited to:
- First point of contact for designated prospects and clients.
- File, scan, and organize documents within Egnyte
- Maintain Salesforce data base, including documentation of all client service tasks and cases
- Track leads and referrals
- Proactively contact clients to enhance client relationship
- Complete onboarding paperwork for new clients and maintain case files for tracking
- Complete, submit, and monitor any/all client service-based requests
- Answer all incoming calls with exceptional client service
- Maintain client and prospect information in our records database
- Assist clients, financial advisors and operations with client needs when applicable
- Assist in developing processes and procedures that enhance accuracy and streamlines processes
- Perform all relationship duties for assigned prospects and clients
- Complete special projects as assigned.
Specific duties regarding advisory service functions include, but are not limited to:
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- Follow all Destiny Wealth Partners (DWP) methodology, client procedures and office protocol as the client’s day-to-day wealth advisor
- Provide wealth management advice to clients under supervision and direction of Sr. Wealth Advisor.
- Develop and present required reporting and documentation for designated clients, including financial plans, retirement distribution strategies and analysis reporting.
- Conduct miscellaneous performance and issue research as needed
- High-touch relationship management involving face-to-face meetings, phone calls and emails to deliver the highest level of client services
- Conduct client review calls at agreed upon intervals
- Maintain all client activity, communication, meetings and notes in Salesforce. Track all client transfers and monies invested as well as all action items for clients.
- Return all client calls and emails within 24 hours.
- Must meet and remain current with all licensing and registration requirements for an investment advisor according to state and SEC regulations
QUALIFICATIONS:
- 3 to 5 years of work experience in the financial advisory profession
- Bachelor’s degree or commiserate experience required
- Series 65 Certification required or otherwise achieved within 90 days of hire
- Embody mission, values and culture of the company
- Excellent follow through skills
- Possess strong financial and analytical skills
- Able to work independently and take initiative
- Strong computer and technology skills and expertise in Microsoft Excel, Word, and PowerPoint. Familiarity with contact management software a plus.
- Experience with Salesforce a plus
- Excellent interpersonal and telephone skills.
- Excellent writing skills, organizational skills, and attention to detail.
- Excellent attitude and an extraordinary client service orientation.
- Ability to handle multiple tasks and operate on tight deadlines.
- Be adaptable
- Ability to thrive in a fast-paced environment
The employee is expected to adhere to all company policies and to act as a role model in the adherence to those policies.